Shipping Policy – Pets Lounge | We Deliver Worldwide. Your package can be shipped from either Europe or International locations based on the availability of our warehouses.
Some of our products are 5-9 business days in the UK and 6-10 business days worldwide will be stated on the product page
Delivery Time: To process your order, we require 1-3 business days before shipping. The average delivery time for your order is 5 to 9 working days.
Damaged Products: In the event that a product arrives damaged, we will cover the return expenses. Please provide proof by sending a photo to hello@muuneera.com.
Tracking Your Package: Once your package is shipped, you will receive a tracking number via email within 5 business days. You can track your package in the "Track my order" section on our website. If you dont recieve your tracking just contact us on hello@muuneera.com.
Delays: In rare cases, packages may experience longer-than-expected delivery times due to factors such as COVID, strikes, holidays, or force majeure events. Unfortunately, we cannot control unforeseen delays during transit. However, if your package doesn't arrive after 8 weeks, we will either resend it or offer a full refund.
Incorrect Information: Please ensure that you provide accurate delivery details, including address, email, name, city, and country. We are not responsible for delivery issues caused by customer errors, and our refund and re-delivery policy will not apply in such cases.
Order Cancellation: You have a 12-hour window to request an order cancellation, provided your order has not been processed yet. After this time, cancellations are not possible as the order may already be in the processing stage.
Unordered Packages: We are not liable for packages that are returned to us due to refusal, unclaimed, undeliverable, or because of an incorrect or insufficient address. It is the customer's responsibility to provide accurate information for successful delivery.
Duties and Taxes: In rare instances, packages may be subject to customs duties, and customs clearance might cause delays. We are not responsible for such delays, and any customs costs are the customer's responsibility.
Separate Packages: Your order may be split into multiple packages for various reasons, such as item availability, weight restrictions, or different storage locations. We work with warehouses on different continents to offer a wide product selection at affordable prices. As a result, some packages may have foreign language labeling and different pricing based on your location.